How will my Liberté order be delivered?
All deliveries will be sent via Express Post Platinum service and will need to be signed for so please try to ensure someone is available to collect the package at your nominated address. Australia Post will deliver between 9.00 am and 5.00 pm Monday to Friday. If there is no one to sign for the parcel, Australia Post will leave a note and you will need to collect your parcel from the nominated outlet in your state. We endeavour to have all Australia deliveries arrive within 5-7 working days.
What is the process for returns or exchanges?
At Liberté we pride ourselves on our quality and our customer service. We want you to enjoy your online shopping experience and be excited by your purchases. If you are unhappy with anything you have bought from our website, we will gladly refund or exchange it for something else.
If you change your mind within 7 days of purchase, Liberté will happily refund or exchange the product provided the product is unworn, tags are attached, and is in its original condition. For hygiene reasons earrings cannot be exchanged or refunded.
Please contact sales@liberte.com.au to discuss your refund / exchange before posting products back. An RA number (Return Authorisation number) is required prior to any returns being accepted. Costs associated with returning the goods to Liberté are the customer’s responsibility. You may also be required to pay additional shipping for alternate products to be delivered. We will refund you the full amount of your purchase (minus postage) should you be dissatisfied with your Liberté purchase. All refund requests must be submitted within 7 days of receipt of product. Refunds or exchanges will only be issued when goods are returned in full, undamaged and unused.
Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by Liberté, however, please allow up to 14 days from the day you return the product for your account to be credited. On international returns you must mark on the courier company's consignment so that the products do not attract possible customs duties and taxes again.
What do I do if products are damaged on arrival?
If you have a faulty or damaged product, Liberté will gladly repair, exchange or refund the original piece in accordance with the process as described above. Please notify Liberté by email sales@liberte.com.au
FREQUENTLY ASKED QUESTIONS
What is the best way to contact Liberté if I have questions about my order?
We recommend that you email us sales@liberte.com.au and we will endeavour to respond to your question within 48 hours.
Are my credit card details secure?
Absolutely! We rely on the people who do it best (Paypal) to process our credit card payments through a secure encrypted payment gateway. We do not store your credit card details and do everything to work within a safe online transacting environment. The Shop payment section of the website is protected by SSL (Secure Socket Layer) encryption. SSL is a security device which ensures that any data which you enter into a secure area of the site is encrypted during transmission over the Internet.
What payment options are available?
The benefit of using Paypal to process our payments is that you can use a credit card OR pay through your Paypal account. Credit cards accepted are Visa and Mastercard.
What currency are the prices on the Liberté site?
Everything is in Australian dollars (AUD).
What about GST?
GST is already included in all product and postage prices.
Does Liberté ship internationally?
Liberté ship to most destinations in the world! We use Registered Post International to ship all overseas orders and they usually take between 7-21 working days to arrive depending on how long it takes to clear customs. Upon checking out freight will be calculated; however the duties and taxes on international purchases are not included. You may incur taxes and duties applied by customs in the country where the order is delivered. Local taxes and duties incurred are the responsibility of the customer.
What is the best way to contact Liberté if I have questions about my order?
We recommend that you email us sales@liberte.com.au and we will endeavour to respond to your question within 48 hours.
Are my credit card details secure?
Absolutely! We rely on the people who do it best (Paypal) to process our credit card payments through a secure encrypted payment gateway. We do not store your credit card details and do everything to work within a safe online transacting environment. The Shop payment section of the website is protected by SSL (Secure Socket Layer) encryption. SSL is a security device which ensures that any data which you enter into a secure area of the site is encrypted during transmission over the Internet.
What payment options are available?
The benefit of using Paypal to process our payments is that you can use a credit card OR pay through your Paypal account. Credit cards accepted are Visa and Mastercard.
What currency are the prices on the Liberté site?
Everything is in Australian dollars (AUD).
What about GST?
GST is already included in all product and postage prices.
Does Liberté ship internationally?
Liberté ship to most destinations in the world! We use Registered Post International to ship all overseas orders and they usually take between 7-21 working days to arrive depending on how long it takes to clear customs. Upon checking out freight will be calculated; however the duties and taxes on international purchases are not included. You may incur taxes and duties applied by customs in the country where the order is delivered. Local taxes and duties incurred are the responsibility of the customer.