What is the best way to contact Liberté if I have questions about my order?
We recommend that you email us and we will endeavour to respond to your question within 48 hours

Are my credit card details secure?
Absolutely! We use Geotrust to ensure our site has SSL™ server security. GeoTrust certificates are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure. We do not store your credit card details and do everything to work within a safe online transacting environment.

What payment options are available?
We accept Visa and Mastercard.

What currency are the prices on the Liberté site?
Everything is in Australian dollars (AUD).

What about GST?
GST is already included in all product and postage prices.

Does Liberté ship internationally?
Liberté currently does not ship overseas. Please contact us via email for further information.

How will my Liberté order be delivered?
All deliveries will be sent via Express Post Platinum service and will need to be signed for so please try to ensure someone is available to collect the package at your nominated address. Australia Post will deliver between 9.00 am and 5.00 pm Monday to Friday. If there is no one to sign for the parcel, Australia Post will leave a note and you will need to collect your parcel from the nominated outlet in your state. We endeavour to have all Australia deliveries arrive within 5-7 working days.
What is the process for returns or exchanges?
At Liberté we pride ourselves on our quality and our customer service. We want you to enjoy your online shopping experience and be excited by your purchases. If you are unhappy with anything you have bought from our website, we will gladly refund or exchange it for something else.
If you change your mind within 7 days of purchase, Liberté will happily refund or exchange the product provided the product is unworn, tags are attached, and is in its original condition. For hygiene reasons earrings cannot be exchanged or refunded.

Please contact to discuss your refund / exchange before posting products back. An RA number (Return Authorisation number) is required prior to any returns being accepted. Costs associated with returning the goods to Liberté are the customer's responsibility. You may also be required to pay additional shipping for alternate products to be delivered. We will refund you the full amount of your purchase (minus postage) should you be dissatisfied with your Liberté purchase. All refund requests must be submitted within 7 days of receipt of product. Refunds or exchanges will only be issued when goods are returned in full, undamaged and unused.

Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by Liberté, however, please allow up to 14 days from the day you return the product for your account to be credited.

What do I do if products are damaged on arrival?
If you have a faulty or damaged product, Liberté will gladly repair, exchange or refund the original piece in accordance with the process as described above. Please notify Liberté by email