Delivery & Returns

HOW WILL MY LIBERTE ORDER BE DELIVERED?
All deliveries will be sent via Australia Post. We endeavour to have all orders processed through our warehouse within 24-48 hours. Deliveries are trackable via the Australia Post tracking website. You will be sent tracking details once your order has been sent. If you would like help in tracking your order please contact us via email at online@liberte.com.au

SHIPPING RATES WITHIN AUSTRALIA
We offer free shipping Australia-wide for all orders over $100. We offer Regular Post and Express Post services for all orders. Shipping rates are calculated at checkout. 

WHAT IS THE PROCESS FOR RETURNS OR EXCHANGES?
At Liberté we pride ourselves on our quality and our customer service. We want you to enjoy your online shopping experience and be excited by your purchases. If you are unhappy with anything you have bought from our website, we will gladly refund or exchange it for something else. If you change your mind within 7 days of purchase, Liberté will happily refund or exchange the product provided the product is unworn, tags are attached, and is in its original condition. For hygiene reasons earrings cannot be exchanged or refunded.

Please contact online@liberte.com.au to discuss your refund / exchange before posting products back. An RA number (Return Authorisation number) is required prior to any returns being accepted. Costs associated with returning the goods to Liberté are the customer's responsibility. You may also be required to pay additional shipping for alternate products to be delivered. We will refund you the full amount of your purchase (minus postage) should you be dissatisfied with your Liberté purchase. All refund requests must be submitted within 7 days of receipt of product. Refunds or exchanges will only be issued when goods are returned in full, undamaged and unused.

Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by Liberté, however, please allow up to 14 days from the day you return the product for your account to be credited.